Prior to that, Llaguno served as Customer Experience Vice President at Avianca Holdings (NYSE: AVH), and held other leadership roles within the aviation sector, as well as in the health products and recycling industries. Llaguno also served as Corporate Customer Experience Vice President of Mexican airline Aeromexico, where he was responsible for the customer service strategy for the whole organization, all client-related processes and data, and the development of the company’s overall service culture. Within this role, he oversaw the growth and performance of the region, as well as customer and associate satisfaction. Over his career he has developed considerable expertise in growth-focused strategy development and implementation, customer service optimization, and contact center management.īefore joining ALG, Llaguno served as the Regional Director of Mexico Operations for Atento (NYSE: ATTO), a leading provider of international customer service management solutions. Llaguno brings with him 18 years of experience in leadership positions across Latin America-based companies of varying sizes. As a Club member, youve got 28 resort destinations to choose from when its time to plan your next vacation adventure. American Sweepstakes American Vacation Club American Vacation Resorts Amy. As Executive Vice President, Rodrigo Llaguno is responsible for overseeing all operations of Unlimited Vacation Club (UVC), AMResorts’® exclusive travel club, and Amstar DMC, a best-in-class destination management company. Adventure Marketing Adventure Unlimited Adventures International Allways.
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